Försäljnings- och leveransvillkor
UPPDATERAT 20.12.2024
Här hittar du information om vad som gäller för dig som kund på Svenska Teatern, bland annat vid byte av biljetter samt information om leverans- och betalningssätt.
Villkoren gäller även alla biljetter som är bokade / köpta innan publiceringsdatumet.
Vi förbehåller oss rätten till ändringar.
Kundtjänstens öppettider och kontaktuppgifter hittar du här:
When you reserve/purchase tickets from us, a customer profile will be created for you. The following customer information must always be included in your profile: first and last name, mobile phone number, and email address. We do not process reservations without this information, as we may need to contact you if changes occur regarding your ticket(s).
Please ensure that your information is correct and saved when making a reservation or purchasing tickets. It is your responsibility as a customer to ensure that the information is accurate. You can verify your details by carefully reviewing your booking confirmation or by logging into your account in our online ticket shop.
Customer notifications, confirmations, and tickets are sent from the address no-reply@svenskateatern-post.fi.
Add our sender address to your email program’s safe senders list to ensure that you receive our messages, and always check your spam/junk folder when you are expecting information from us.
If you, as a customer, refuse to provide your contact details, Svenska Teatern accepts no responsibility for any errors in the ticket(s). In such cases, the ticket(s) are not eligible for exchange, complaints, or changes.
Customer information is stored in accordance with the General Data Protection Regulation (GDPR). Read more under the section Privacy Policy.
To shop in our online store, you need a customer account, which you create when making your first online purchase. When you log in to your customer account, you can manage your ticket bookings, edit your contact information, and review your previous purchases.
You can also purchase tickets without creating a customer account by checking out as a guest.
Promotional tickets are not eligible for exchange or rebooking. In cases where the theatre makes changes to the repertoire, customers will be offered the opportunity to obtain new tickets at the corresponding price.
Svenska Teatern determines which productions and performance dates the promotion applies to, as well as the promotion period and point of purchase.
Please note that selected discounted or promotional tickets cannot be reserved, and in some cases the discount is available only through the online store.
Tickets for Svenska Teatern are sold through the theatre’s Customer Service and via the online ticket shop at svenskateatern.fi. Ticket prices are the same regardless of the point of purchase.
Administrative and invoicing fees may apply depending on how you reserve, purchase, and pay for your tickets.
If you have not received your ticket(s) after payment, please contact the theatre’s Customer Service immediately. Please check your spam/junk folder before contacting us. We can then send you copies of the tickets or arrange an alternative delivery method.
Delivery Method for Purchases from the Online Shop at svenskateatern.fi
For tickets purchased directly through Svenska Teatern’s online shop, only one delivery method is available: e-ticket. This is a digital ticket that you can present on your smartphone when you arrive at the performance.
You can download your ticket(s) from your customer account in PDF format, and you may also print them if you wish. Purchased tickets are stored in your customer account. If needed, you can resend them to yourself by email or forward individual tickets to members of your party.
Delivery Methods at the Theatre
Tickets purchased at Svenska Teatern are either printed on ticket paper or sent by email to the requested email address.
Payment Methods
In the Online Shop, You Can Pay With:
- The most common credit cards: Visa, Eurocard, MasterCard
- Online bank payment
- Svenska Teatern gift cards
- The cultural benefit services Epassi and Edenred*. Please note that you can only pay for your own ticket using a cultural benefit, as it is personal. Therefore, you may only have one ticket in your shopping cart for the system to offer the cultural benefit payment option.
* If you would like to pay for your ticket with Edenred in the online shop, please contact Customer Service and we will be happy to assist you with the booking.
At the Box Office, You Can Pay With:
- Visa, Eurocard, MasterCard
- Debit cards, Visa Electron
- Svenska Teatern gift cards
- Cultural vouchers and benefits: Epassi, Edenred, Virike vouchers
- Cash
You can pay for your ticket using the cultural benefit services Epassi and Edenred*. Please note that you can only pay for your own ticket with a cultural benefit, as the benefit is personal. Therefore, you may only have one ticket in your shopping cart for the system to offer the option of paying with a cultural benefit.
You can also purchase a Cultural Benefit Gift Card for personal use.
Read more here: Presentkort – Svenska Teatern
**If you would like to pay for your ticket or your cultural benefit gift card with Edenred in the online shop, please contact Customer Service and we will be happy to assist you with your booking.
You can reserve tickets by phone or in person at Svenska Teatern’s Box Office. Tickets cannot be reserved through the online shop.
The reservation period is two (2) weeks from the date of reservation. After this period, the reservation will automatically expire. The two-week reservation period corresponds to the right of withdrawal.
Please always check your booking confirmation for detailed information. For the terms and conditions applicable to group tickets, see Group Tickets.
Please note that selected discounted or promotional tickets cannot be reserved, and in some cases the discount is only available through the online shop. Read more under Promotional Tickets.
Svenska Teatern recommends that you purchase your tickets only through the theatre’s own ticket sales channels. This guarantees that you receive the tickets at the price set by us and for the seats you have reserved.
Some online resellers have taken the opportunity to generate additional revenue. Certain resellers may even have sold the same tickets to multiple customers, which means we cannot guarantee the validity of those seats. This type of practice is not illegal in Finland, but it is unfortunate for both audiences and the theatre. Buy your tickets directly from us.
All ticket purchases are binding.
Tickets may be exchanged for another performance date or for a gift card, subject to a rebooking fee of €5 per ticket, provided that there are at least two weeks remaining before the performance. The gift card will correspond to the value of the tickets (minus the rebooking fee of €5 per ticket) and is valid for one year from the date of the exchange. Gift cards can only be used as a method of payment at Svenska Teatern and in the theatre’s own online shop.
If there are less than two weeks remaining before the performance, tickets can only be transferred to a later date or exchanged for another production.
Ticket exchanges must be made no later than 24 hours before the performance begins. If Customer Service is closed, we recommend giving the ticket to a friend or family member. No refunds will be issued once the performance has already taken place.
Cancellations cannot be made by email (response times may be up to 72 hours). They can only be processed by calling our Customer Service or by visiting the box office during opening hours.
Promotional tickets, same-day special-price tickets, and group tickets cannot be exchanged or refunded. As a rule, tickets for guest performances are not refundable.
With exchange rights, you may exchange your tickets for another performance within the same programme season, subject to availability. If you exchange your ticket for a more expensive one, you must pay the difference. If you exchange it for a less expensive ticket, the remaining amount will be transferred to a gift card that is valid for one year.
If you have not used the exchange option within the specified time limit, or if your ticket does not include exchange rights, paid tickets cannot be refunded.
If a performance is cancelled or changed due to unforeseen circumstances (force majeure), the ticket price will be refunded by bank transfer. Service fees and delivery charges are not refundable.
Please follow the instructions you receive from us. We will send the necessary guidance to your email address.
Refund requests must be submitted within one month of the cancellation, unless otherwise communicated.
Svenska Teatern is not liable for and will not compensate any other costs incurred as a result of a cancellation.
Gift cards for Svenska Teatern are valid for 12 months from the date of purchase.
Gift cards can be used as a method of payment in the online store and through Svenska Teatern’s Customer Service. The full amount does not need to be used at once.
Gift cards must be redeemed within their 12-month validity period. Unfortunately, we are unable to extend the validity of expired gift cards or provide refunds for them.
Please note that Svenska Teatern’s Customer Service is closed during the summer. We do not compensate for gift cards that expire during this period.
The group discount is generally a few euros lower than the senior citizen price.
Group tickets cannot be redeemed individually.
Complimentary tickets may be included in a group booking, depending on the size of the group and the benefits available at the time.
We also offer discounted tickets for student groups visiting the theatre. The student price also applies to the adults accompanying the group to the performance.
Group bookings (at least 11 tickets for Theatre Representatives and 20 tickets for other groups) can be made by contacting Svenska Teatern Customer Service by email at biljetter@svenskateatern.fi or by phone at +358 9 6162 1411.
Bookings for ten or fewer tickets can be purchased directly through the online shop.
Group bookings must be confirmed no later than four (4) weeks before the performance. For group bookings of more than 100 tickets, an interim confirmation check will take place six (6) weeks before the performance.
If the booking is made less than four weeks before the performance, a separate deadline for payment and ticket collection will be agreed upon.
Group bookings do not expire automatically. Therefore, you must always inform us of the final number of tickets required. If any changes need to be made to the booking, or if it needs to be cancelled, the group organizer must notify Svenska Teatern without delay.
Please note that group tickets do not include the right to exchange individual tickets. Unused tickets are also non-refundable.
The group organizer is responsible for informing participants of any changes to the tickets or the performance.
In the event that a performance is cancelled, group tickets may be converted into a single gift card for the group or refunded to the group organizer. We do not issue individual gift cards or refunds to members of the group.
You can choose from the following payment methods for group tickets:
- Invoice (€10 per order; must be issued no later than 14 days before the performance; payment term: 7 days)
- Payment at the Box Office (cash or credit card)
- Electronic payment
Delivery of Group Tickets
Group tickets can be delivered as:
- E-tickets or PDF tickets
- Collected at the Box Office
If the tickets have not been received, the group organizer should contact us well in advance of the performance so that we can arrange an alternative delivery method.
Payment Service Provider
The payment processing service is provided by Paytrail (Business ID: 2122839-7) in cooperation with banks and credit institutions.
Paytrail will appear as the recipient on your bank statement or card statement and will forward the payment to the merchant. Paytrail is licensed as a payment institution by the Finnish Financial Supervisory Authority.
If you have any complaints regarding a payment, we kindly ask you to contact the payment service provider first.
Paytrail
Business ID: 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä, Finland
www.paytrail.com